FAQ – Ordlive

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FAQ


COVID-19 UPDATE

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?

  • Processing times may be delayed. Generally processing times are within 6-12 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.  Processing times may also be extended during holidays, 
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
  • You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

 

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christma

FREQUENTLY ASKED QUESTIONS

Can you cancel my order?

Short answer: we’ll try! Long answer: as long as your order hasn’t been sent to our warehouse for fulfillment, we should be able to cancel it. Please contact us at service@ordlive.com to see if your order is eligible for cancellation.

What is your wholesale policy?

We’ve got a super simple wholesale policy for both domestic and international wholesalers. click here to apply for an account or email any questions to service@ordlive.com.

What is ordlive.com inspiration?

We’re inspired by the power of friendship, the good old days, and all things fun. (Sure, there are other things too…like dogs wearing sunglasses and hash browns, but those are the main ones.)

Is your website secure?

Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (SSL) to encrypt the communication.

Can i buy ordlive.com for my business?

You can and you should! We offer special pricing for businesses looking for corporate gifts, internal office supplies, and SO much more! Just click here for more info!

Do you offer bulk / large order discounts?

You bet! When you order 50 or more units of a single item, we offer tiered pricing based on how many you want.  for more details and we'll make sure you get the best prices possible.

Can I customize ordlive.com products with my logo?

We believe in self-expression. And yes, that includes your logo! We have a wide variety of items that you can customize and our minimum starts at just 200 units. s.